Shipping & Return
The Ductor Shop offers a 20 day return policy on merchandise based on the following conditions:

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and packaging and notify The Ductor Shop immediately at 502-897-9722, to arrange for a carrier inspection and a pick up of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for The ductor Shop to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more. Return shipping to us is at your expense.

Shipment Refusals All refused shipments are subject to a 15% restocking fee or more. Please note once an order has been processed it can not be modified or cancelled. If the shipment is refused a restocking fee will apply.

The shipping fees are not refundable.

Non-Damaged/Defective, Opened Merchandise We will not accept returns on merchandise that has been opened and is not defective.

Defective Products If you have received defective merchandise you must contact The Ductor Shop within 20 days for replacement of defective merchandise with the exact same product.

All return products must have an RMA number or the return will be refused at our warehouse.

To receive an RMA:

Replacement Policy: